Shipping policy
We aim to dispatch all orders made before 11:59am CEST the same working day.
We offer the following shipping services:
- EU Economy (3-5 days)
- EU Expedited (1-2 days)
Shipping to the following EU states have a +2 day shipping time to the above estimates due to distance away from our German base:
- Hungary, Czechia, Spain, Portugal, Romania, Finland
Please note the Timemore Sculptor 078/078s/064/064s will be shipped from our UK fulfilment centre on a taxes and duty pre-paid basis. A zero VAT invoice will be supplied.
Our policy
We define a working day as Monday-Friday excluding bank holidays. All times are referred to UK local time (GMT/BST as appropriate).
We cannot guarantee any delivery dates as they are subject to the courier volume and network capabilities at the time.
What happens if my equipment is delivered damaged?
We require sufficient evidence of the damage incurred during shipment. Please email sufficient evidence together with your name to
sigmacoffeeeeu@gmail.com
We define 'sufficient evidence' as:
- Written note from the courier of the damage; or
- Photographic evidence of the outer packaging with shipping label clearly in view; and
- Photographic/videographic evidence of the damage in question, cosmetic or otherwise
What if my order hasn't arrived?
We offer tracked services on all of our orders, the tracking ID will be emailed to you on fulfilment of the order. Please allow an additional 7 working days from the estimated delivery date of your order until contacting us. If 7 working days have passed since the estimated delivery date of your order, we will offer a replacement or refund for your order.
What if my order states it has been delivered, but I have not received it?
In this rare circumstances, we will require a signed Denial of Receipt form. Please request this from sigmacoffeeeu@gmail.com